Cancellation Policy :
Once placed, the order can’t be cancelled.
Returns, Replacements and Refunds:
We do not offer replacements once an item is placed.
We do not offer cancellations once an order is placed.
However, you can still return a product within 24 hours of its delivery ONLY if the product you receive arrives in a damaged condition with a video of you opening the parcel and bought at MRP/ without offer.
Damaged products are not available for replacement. No in transit guarantee for broken products. Products bought on sale are exempted from return and exchange.
Here’s how to initiate a return for a damaged product:
Step 1: Contact our Customer Support team via email/call/whatsapp (teamcosmeticshub@gmail.com) within 24 hours of receiving the order.
Step 2: Provide us with your order ID details and your request to return/refund your order. Kindly email images and a video (of opening the parcel) of the damaged product & the order number for our reference.
Step 3: You will ship the product to our address within 2 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact & in the fresh unused state they were delivered. If any of the above is tampered, you are eligible only for a partial refund against the item.
How do I return an item purchased on Cosmetics Hub?
All sales are final. We don’t offer returns/refunds/exchanges at the moment.
